Customer Information
🔹 PRODUCT INFORMATION
— Our A4 and A3 prints are unframed and come packaged in cardboard mount, clear cellophane sleeves to protect & hard-backed envelopes to prevent bends.
— A2 prints are rolled into tubes for protection (without mounts)
— This listing is for a high quality print on white archival 230gsm paper.
🔹 PRINT CARE
— We recommend that after receiving your lovely print that you place it in a frame to protect it.
🔹 SIZING GUIDE
A4 = Width: 29.7cm x Height: 21cm
A3 = Width: 42cm x Height: 29.7cm
A2 = Width: 59.4cm x Height: 42cm
🔹 PACKAGING AND SHIPPING
— A4 and A3 sized prints will be posted flat with backing board in an eco friendly recyclable bag which is placed into a full hard board envelope.
— A2 size prints will be supplied rolled in a cardboard tube to reduce the risk of damage during transit.
— Sustainable packaging is used wherever possible.
— Prints are made to order and dispatched within 3-5 working days. UK and International Orders are sent through Royal Mail. If you have a PO Box address your order will be sent using Royal Mail and can take a little longer than the delivery estimate.
‼️ The price is for prints only and you will not receive a frame, frames are not included and are for illustration purposes only.
‼️ Please note that colours may slightly differ from what you see on screen due to monitor calibration settings.
Rolled prints will flatten out easily when placed behind glass in a frame.
Eligibility for Returns
To be eligible for a return:
The item must be returned within 30 days of the delivery date.
The artwork or print must be in its original condition, unused, and free from damage.
The item must be returned in its original packaging (or packaging that provides equivalent protection).
Proof of purchase or your order number is required.
Original Paintings
Original paintings may be returned within 30 days, provided they are returned in their original condition and packaging.
The customer is responsible for the cost of return shipping unless the item arrives damaged or an incorrect item was sent.
Fine Art Prints
As each fine art print is carefully produced to order, returns are accepted only if:
The print arrives damaged during transit.
The incorrect item is received.
The print has a manufacturing defect.
Minor cosmetic damage to the outer packaging that does not affect the print itself is not considered eligible for a return or replacement.
Greeting Cards
Greeting cards may be returned within 30 days if they are unused, unopened, and in their original condition.
Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery.
Please include:
Your order number
Clear photographs of the damaged item
Photographs of the packaging
We will work with you to arrange a replacement or refund where appropriate.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Original shipping charges are non-refundable unless the return is due to our error or the item arrived damaged.
Return Shipping
Unless the return is due to damage, a defect, or an incorrect item, customers are responsible for return postage costs.
For your protection, we recommend using a tracked and insured shipping service, as we cannot be responsible for items lost or damaged during return transit.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
Custom or personalised artwork
Commissioned paintings
Gift cards
Digital downloads
Contact Us
If you have any questions about your order or wish to arrange a return, please contact us and we'll be happy to help.